Teams at Covera Health

Lead and build Medmo’s Customer Success function, including playbooks, account health scoring, reporting, QBRs, and sales-to-CS handoffs. Manage executive client relationships, drive retention and expansion, demonstrate ROI through performance data, advocate for customers internally, and oversee onboarding, operational reporting, and strategic business reviews across healthcare accounts.

Lead and own the population health analytics pipeline: intake and reconciliation of claims, eligibility, and MAO-004 data; identify and reconcile care gaps and closures; deliver practice-level performance analysis and billing reconciliations; build funnel instrumentation; document, standardize, and automate pipelines with Product and Engineering. Ensure billing-grade accuracy and support program measurement aligned to CMS reconciliation windows.

Own client performance reporting and narrative for population health programs, turning analytics into actionable practice-level insights and expansion business cases. Build scalable reporting frameworks, partner with clinical and analytics teams to quantify pathology-level value, and drive retention and wallet-share growth through executive-facing materials and disciplined performance reviews.