Jobs at Cornerstone Capital Bank

Prepare and submit monthly investor reports, remittances, and custodial reconciliations; ensure compliance with investor guidelines and PSAs; reconcile cash, principal, interest, escrow, and advances; coordinate loan movement and cash settlements; serve as primary contact for investor inquiries and exception resolution; collaborate with internal teams and complete special projects as assigned.

Support Client Relationship Managers with client communications, account administration, reporting, issue tracking, and meeting preparation. Coordinate internal teams to resolve client issues, maintain client records, assist with contract administration and renewals, prepare reports and presentations, support portfolio reviews and account planning, and help improve client satisfaction and operational efficiency.

Provide customer-focused loss mitigation support to negotiate payment arrangements, underwrite workouts per FHA/VA/USDA/FNMA/FHLMC guidelines, manage inbound/outbound calling queues, interpret title searches to clear liens, and meet quality and production standards to help borrowers avoid foreclosure.

Provide world-class customer care via digital channels for mortgage servicing inquiries. Resolve issues in writing, escalate and collaborate with team members, identify trends to improve experience, and maintain knowledge to ensure high customer satisfaction.

Lead design and maintenance of scalable data models, dbt transformations, and cloud data warehouses. Manage a distributed team of 7–8 data engineers/analysts, ensure data quality, governance, ELT best practices, performance tuning, integrations, and stakeholder alignment across servicing technology.

Manage and grow client relationships for mortgage servicing accounts by ensuring satisfaction and portfolio performance. Lead regular client meetings, resolve issues, monitor contracts and renewals, coordinate cross-functional teams, support strategic plans, and manage complex projects to meet tight deadlines.

The Foreclosure Specialist manages foreclosure operations, ensuring compliance with laws and guidelines, while maintaining workflow and improving performance metrics.

Serve as the on-site HR lead for a Colorado contact center: administer wage & hour compliance, leave/PTO and benefits, handle employee relations and investigations, support high-volume recruiting and onboarding, advise leaders on Colorado and federal employment law, and maintain audit-ready HR records while partnering with corporate HR functions.

Support loan officers by managing workflow to ensure timely closings, communicating with borrowers, Realtors and operations, collecting documentation, disclosing and submitting loans, performing basic income calculations, working in a database/CRM, and promoting company loan products while providing excellent customer service and regulatory compliance.

Lead and scale mortgage funding and warehouse lending operations, manage P&L, ensure regulatory compliance, oversee daily funding/wire processes, optimize systems integrations (LOS, WMS, core, data warehouse), coordinate loan delivery and sales to secondary market/GSEs, and implement phased rollout with staffing, pilots, and risk controls.

Provide day-to-day user support for Empower (ICE) loan origination system: troubleshoot issues, set up and modify user credentials, document tickets, and communicate status to end users while using remote control tools and supporting Windows and macOS.