Teams at Kit (Formerly ConvertKit)

Perform project-based migrations moving creators onto Kit: import CSVs, rebuild forms/landing pages, recreate automations, plan deliverability and warm-up, communicate with creators, manage multiple concurrent migration projects, and follow migration SOPs.

Serve as a strategic, high-touch customer success manager for top creator accounts. Own a portfolio of high-value creators, drive retention and expansion through proactive email strategy, product adoption, data-driven tests, and cross-functional collaboration. Act as a trusted advisor, build account plans, surface creator insights to Product/Marketing, and scale success playbooks.

Lead strategic, high-touch success for 50-75 high-value creator accounts. Build relationships, drive retention and expansion, optimize email strategy, increase product adoption, run tests, surface customer insights, and collaborate cross-functionally to improve creator outcomes and Kit's roadmap.