Jobs at Contentful

Manage 25–30 strategic enterprise accounts, serving as a trusted advisor to drive platform adoption, measurable business outcomes, renewals, retention, and expansion. Lead executive reviews, define success metrics, resolve adoption barriers, coordinate cross-functional resources, and translate customer feedback into product improvements. Build account strategies with Sales, conduct commercial and procurement discussions, and maintain executive relationships. Travel approximately 25% annually for customer engagements.

Leads Contentful’s North America customer support organization, including hiring, coaching, performance management, career development, and 24x7 support operations. Owns global support strategy, KPIs, incident management, quality assurance, knowledge management, AI and automation adoption, escalations, and voice-of-customer processes. Partners with Product, Engineering, Professional Services, Customer Success, Sales, and Technical Account Management to improve customer experience and support scalability.

Partners with Account Executives throughout the sales cycle by conducting technical discovery, presentations, solution design, proofs of concept, and security questionnaire support. Advises customers on digital transformation, validates technical requirements, identifies risks, and demonstrates Contentful’s value. Collaborates with Product, Marketing, Solution Architecture, and Customer Success teams while providing customer feedback and supporting successful implementations.

Partner with Account Executives throughout the sales cycle by conducting technical discovery, presentations, solution design, proofs of concept, and customer demonstrations. Advise prospects on digital transformation, technology stacks, requirements, and risks. Support RFIs, RFPs, security questionnaires, implementation handoffs, and product feedback. Collaborate with Solution Architects, Customer Success, Product Management, Marketing, and Sales while traveling onsite with customers when needed.

Own strategic customer relationships for Contentful by Salesforce, providing technical advocacy, architectural guidance, project management, and problem-solving. Partner with Customer Experience, Product, Research, and Engineering teams to drive adoption, growth, and customer value. Manage multiple workstreams, communicate risks and opportunities, develop technical account management practices, lead customer-success initiatives, and mentor support talent. Engage with executives and technical stakeholders while simplifying complex problems and aligning customer and company goals.

The Mid-Market Account Executive will manage the full sales cycle across North America, from prospecting through contract close. Responsibilities include generating new business, expanding existing accounts, meeting sales quotas, researching prospects, developing account strategies, managing RFI/RFQ processes, presenting proposals, negotiating complex deals, and partnering with Sales Engineering, Partnerships, and Customer Success teams. The role focuses on value-based selling of technical SaaS and PaaS solutions to mid-market organizations.