Teams at Constellation West

Lead helpdesk operations delivering Tier I/II support, troubleshooting hardware and software issues, managing service tickets and escalations, mentoring junior staff, and ensuring compliance with IT policies and timely resolution of end-user problems.

Provide onsite end-user support in Colorado Springs: troubleshoot hardware/software, resolve helpdesk tickets, ensure IT policy compliance, and maintain customer service for DoD-related systems requiring Secret clearance and DoD 8140 certification.

Develop, maintain, and enhance DoD IT solutions using SharePoint 365, Dynamics, Power Platform, .NET/C#, SQL, and related technologies. Support web apps, collaborative tools, business-process automation, and ensure compliance with DoD cybersecurity standards while working under senior developer guidance onsite in Colorado Springs.