Teams at Conduent

The App Dev & Support Engineer II provides software support for customer issues, troubleshooting, debugging, and deploying application upgrades within a Linux environment. Responsibilities include coordination with teams, documentation, and on-call support.

Answer inbound benefit-related calls to assist employees with healthcare, retirement, and other benefits; navigate multiple systems and document interactions in a case management system; complete transactions, callbacks, and escalations; meet accuracy and timeliness standards; perform limited back-office claims and administrative tasks while following call center policies.

Answer high-volume inbound calls to help employees understand healthcare, retirement, and other benefits. Process transactions, document cases in the case management system, handle follow-ups, escalate issues, meet accuracy and timeliness standards, and perform back-office administrative tasks. Maintain call center policies and performance metrics.