Teams at Conduent

Develop and maintain ETL solutions, optimize processes, validate data, and support production issues. Collaborate with analysts for efficient data integration.

Provide L2/L3 production support, monitoring, troubleshooting, and root-cause fixes for Oracle Siebel CRM. Support upgrades, repository merges, IRM, deployments across environments, integrations (EAI/Web Services/REST), performance tuning with DBAs, and periodic 24x7 on-call coverage. Document processes and assist release and migration activities.

Handle inbound participant calls about retirement and pension benefits: explain options, research accounts, document actions, manage cases/inboxes, escalate complex issues, and collaborate with team to ensure accurate benefit calculations and timelines.