Jobs at ComPsych

Manages a portfolio of partnership customer accounts, focusing on satisfaction, retention, growth, service delivery, upselling, and relationship development. Resolves client concerns, prepares utilization analyses and trend reports, supports implementation and training, and collaborates with Operations, Compliance, Product, and Sales. Requires strategic account management, project management, communication, presentation, and relationship-building skills, with approximately 25% travel.

Design and oversee full-lifecycle software development using AI-assisted engineering practices. Define system architecture, APIs, data models, testing strategies, security, reliability, and observability. Direct AI-generated implementation, validate code and tests, manage deployments and incidents, and coach engineers on effective agentic development. Build and operate scalable cloud systems, event-driven services, and customer-facing applications while collaborating with Product and Design.

Lead hands-on migration and modernization of on-premises infrastructure to AWS and Azure. Build multi-cloud platforms, automate with infrastructure as code and scripting, optimize FinOps, and establish SRE practices. Ensure global performance, resiliency, disaster recovery, observability, security, identity, and regulatory compliance for behavioral health data. Partner with Engineering, Product, and Security, manage migration vendors, improve delivery practices, and mentor engineers.

Designs, deploys, configures, and maintains Genesys Cloud CX, IVR, ACD, and Workforce Management solutions. Troubleshoots complex incidents, supports integrations, develops test plans, manages vendors, and documents configurations. Provides end-user support for Genesys, Zoom, RightFax, and conferencing systems; manages telecommunications billing and reporting; supports change management and on-call operations. Requires strong Genesys Cloud expertise, telecom engineering experience, and occasional travel.

Manages a complex portfolio of managed care and behavioral health customers, focusing on satisfaction, retention, profitability, and upselling additional services. Builds relationships with customers and business partners, resolves concerns, develops reports and recommendations, and supports implementation through project management, communications, and training. Requires strategic account management experience in insurance, benefits, healthcare, or HR-related services, along with strong sales, analytical, communication, and project management skills.

Own product strategy, roadmap, discovery, requirements, prioritization, delivery, validation, and success metrics. Use Claude and ChatGPT throughout the product lifecycle to accelerate research, requirements, prototyping, and analysis while applying sound judgment. Partner with Engineering, Design, Operations, Customer Success, Sales, and customers; lead AI adoption; and ensure accuracy, bias, and privacy safeguards for sensitive data.

Provides telephonic legal guidance and resources to clients on family law, tenant rights, consumer issues, and other everyday legal matters. Researches changing legislation, supports development of legal assistance strategies and services, and completes special projects. Requires a licensed attorney with a JD, broad legal knowledge, strong communication and customer-service skills, critical thinking, multitasking ability, and computer proficiency.

Leads the enterprise data function, including strategy, platform modernization, analytics, data science, governance, architecture, and talent development. Oversees migration from Crystal Reports and Oracle to Databricks and Power BI, builds data connectivity and quality practices, establishes a data science function, develops internal expertise, and advises senior leadership on data-driven decisions.

Leads end-to-end payroll processing across multiple countries and entities. Responsibilities include validating payroll data, coordinating vendors, reconciling payroll records, managing statutory filings and tax remittances, ensuring compliance with local regulations, resolving employee inquiries, supporting audits, maintaining payroll records, and improving payroll systems and processes. The role also supports benefits deductions, system upgrades, country rollouts, vendor transitions, and payroll documentation.

Designs and owns CI/CD, cloud infrastructure, deployment automation, security gates, and observability across multiple application teams. Establishes shared DevSecOps standards, validates AI-generated pipelines and infrastructure, supports production operations and on-call response, and guides teams on secure, reliable software delivery. The role requires production experience with AWS or Azure, Kubernetes, containers, serverless, infrastructure as code, modern programming languages, security automation, compliance, and application monitoring.

Leads clinical outcomes and client experience measurement, administering survey platforms, consolidating data, developing calculation methodologies, and building scorecards and recurring reports. Analyzes trends and provider network performance to identify quality improvements, operational efficiencies, and actionable insights. Collaborates on clinical research, white papers, thought leadership, and continuous improvement initiatives while communicating data limitations and recommendations to clinical and business stakeholders.

Monitors real-time call center queues, agent adherence, staffing coverage, schedules, forecasts, and service levels. Maintains workforce management data, agent profiles, schedules, attendance, and leave records. Produces recurring performance and productivity reports, analyzes operational data, and recommends improvements. Updates procedures, supports multi-skilled teams, and partners with workforce management staff and operational leaders in a fast-paced environment.

Manages workforce forecasting, scheduling, staffing strategy, real-time adherence, service levels, and payroll operations for a global 24/7 multichannel contact center. Configures Genesys Cloud WFM/WEM, queue design, routing, and Architect flows; analyzes workforce metrics; partners with IT, HR, payroll, and operations; and leads administrative staff. The role supports a remote clinical workforce across regions and channels while improving capacity planning and operational performance.

Own full-stack features end to end, including system design, implementation direction, testing, deployment, production operations, and incident response. Use agentic AI to generate code, tests, and reviews while validating quality and security. Build production APIs, data models, authentication, schemas, migrations, and scalable SQL. Collaborate with Product, Design, and DevOps, and apply secure coding practices. Bonus experience includes RAG, LLM evaluation and observability, or TypeScript frontend development.