Teams at The College Board

Build, validate, deploy, and maintain forecasting, optimization, simulation, predictive, and cost-assessment models for digital assessment operations. Develop analytics pipelines, dashboards, and decision-support tools; improve operational efficiency, capacity planning, customer experience, and cost management. Partner with Product, Program, Operations, Technology, and Finance teams to translate analysis into decisions, shape the analytics roadmap, and identify new modeling opportunities.

Provides advanced customer support for PowerFAIDS, troubleshooting complex user issues, identifying root causes, documenting resolutions, and escalating software defects. The role also supports software testing, customer training, knowledge-base development, release documentation, and product improvement initiatives. It requires strong financial aid administration and Title IV expertise, independent judgment, customer communication skills, and the ability to manage multiple issues. The analyst also assists with user conferences and stays current on regulatory changes.

Owns the end-to-end business partner lifecycle for Teamship, including prospecting, outreach, conversion, onboarding, matching, scheduling, and ongoing support. The role ensures partner commitments are fulfilled, student program spots are filled, and business challenges are clearly scoped. It also improves systems, workflows, and resources for scalable program delivery while building trusted relationships with business leaders, educators, and other stakeholders.