Teams at Codes Health

Manage end-to-end medical-record retrieval for legal and healthcare customers. Coordinate with provider offices, ensure accurate and compliant record sets, maintain retrieval playbooks, reduce turnaround times, and identify workflow improvements. Collaborate with engineering, product, and teammates to standardize processes and support automation.

Manage a portfolio of mid-market and SMB law firms through onboarding and ongoing success, enhancing relationships and identifying growth opportunities.

As a Customer Support Lead, you will manage support tickets, handle escalations, build systems for documentation, and develop a support team.