Teams at CNX

Own the technical delivery of scalable Azure integration solutions, lead a five-person development team, and design RESTful APIs, microservices, ETL workflows, and .NET Core services. Collaborate with customers and architects, apply Azure services such as Logic Apps, Data Factory, Service Fabric, APIM, Cosmos DB, and Service Bus, and support agile DevOps practices, CI/CD, performance optimization, observability, and reliable deployments.

Designs and implements Twilio-based omnichannel customer engagement solutions, including Flex, voice, messaging, WhatsApp, social channels, CRM integrations, APIs, and AI experiences. Leads customer workshops, translates requirements into architectures, develops and supports integrations, troubleshoots production environments, performs root cause analysis, and advises clients on technical solutions. The role also supports cloud-native architectures, DevOps practices, security, telecommunications, and continuous improvement across managed customer environments.

Supervises a team of call center associates, monitors attendance and performance, coaches employees, manages corrective actions, and ensures customer service KPIs and financial targets are achieved. Handles escalated customer calls, leads team meetings, communicates expectations, supports process adherence, and promotes team development. Requires mandatory team leadership experience, C1/C2 German, English proficiency, strong communication skills, and schedule flexibility in a hybrid role.