Teams at Clutch (withclutch.com)

Design end-to-end lending and loan-application experiences for borrowers and credit union operators. Lead discovery, research, prototyping (including AI-driven prototypes), and ship production-ready flows. Simplify complex, regulated workflows, create reusable design systems, collaborate with PMs and engineers, run research and usability testing, and raise design craft across the team.

Lead end-to-end delivery of 2-3 large SaaS customer implementations, triage cross-functional issues, build repeatable tooling and processes, mentor teammates, and feed implementation learnings into Product and Engineering while advancing AI-enabled workflows.

Manage a 12–15 mid-market enterprise portfolio of Credit Union customers, lead executive onboarding, drive adoption and value realization, run QBRs/EBRs, surface data-driven insights, collaborate with product/implementation/support, and generate qualified expansion opportunities to grow ARR.