Teams at CloudShare

The Technical Support Analyst provides technical assistance and support for CloudShare's virtual lab platform, resolving customer issues and improving user experiences. Responsibilities include troubleshooting, customer communications, and documentation management.

Own full enterprise sales cycle (prospecting to close) for a quota-carrying B2B SaaS product. Build and manage pipeline, engage senior stakeholders, navigate complex buying committees, collaborate cross-functionally, forecast accurately, and consistently meet revenue targets while delivering consultative solutions and exceptional customer experiences.

Lead global Customer Success to drive retention, adoption, renewals, expansion, and customer satisfaction. Build scalable processes, segmentation, health scoring, playbooks, KPIs, and forecasting. Mentor a high-performing team, partner cross-functionally, serve as executive sponsor for enterprise accounts, and influence strategy through customer insights.