Teams at CloudBees

Provide technical customer support by answering product questions, diagnosing complex issues, developing solutions or workarounds, and collaborating with Support and Engineering teams. Document solutions, contribute to internal diagnostic automation tools, and participate in a weekend daytime on-call rotation. The role requires strong DevOps, Linux, communication, and independent problem-solving skills.

Advise enterprise customers on DevSecOps, platform engineering, AI adoption, and software delivery transformation. Assess current capabilities, create modernization roadmaps, design cloud-native architectures, lead workshops and architecture reviews, build proofs of concept, and guide implementation of scalable CI/CD, security, governance, and automation solutions. Collaborate with sales, product, engineering, and services teams, support escalations, mentor partners, communicate with technical and executive audiences, and occasionally travel for customer engagements.

Conducts outbound prospecting through calls, emails, and LinkedIn to generate qualified leads and build sales pipeline. Researches target accounts, personalizes outreach, identifies decision-makers, and nurtures prospects through the sales funnel. Maintains accurate CRM records in Salesforce, collaborates with sales and marketing, evaluates outreach performance, handles objections, and works toward sales targets and KPIs.