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The Global Senior Manager of Customer Operations at Cin7 will oversee tools, processes, and metrics for the Customer Success and Support teams. Responsibilities include leading initiatives to enhance team effectiveness, managing KPIs, collaborating cross-functionally, and handling technology implementation.
As a Senior Onboarding Specialist at Cin7, you will provide project management for customer onboarding, including solution integration, creating documentation, training, technical support, and managing multiple projects efficiently. Building customer relationships and advocating for their needs within the organization are crucial to this role.
As a Customer Automation and Data Management Specialist, you'll optimize ChurnZero and Zendesk platforms to enhance customer engagement, streamline workflows, analyze churn data, implement automation, and provide insights to support teams, ensuring data integrity and compliance with security standards.