Teams at Carrington Mortgage Services

Build and maintain broker and seller relationships to sell wholesale and correspondent mortgage products. Source and onboard new brokers, advise on programs/pricing, train on submission systems, manage loan pipelines, liaise with internal teams to ensure timely closings and purchases, and maintain CRM and regulatory compliance.

Supervise the Credit Bureau Reporting and Corrections team, managing workflows, assignments, training, performance, disputes, escalations, and compliance with applicable laws. Oversee borrower correspondence and credit reporting corrections using eOSCAR and related systems. Develop procedures, resolve complex issues, collaborate with counsel and internal teams, and lead special projects while ensuring accurate, timely, and cost-effective loan servicing operations.

Develop and manage relationships with wholesale mortgage brokers and correspondent sellers. Generate business, explain loan programs and policies, train partners on submission and loan-lock systems, support applications, and coordinate with underwriting, processing, closing, and funding teams. Manage the loan pipeline, ensure regulatory deadlines and compliance, maintain CRM records, facilitate timely loan closings and purchases, and provide high-quality broker and seller support.