Teams at CAMP Systems International

Optimizes sales operations, CRM and ERP workflows, process documentation, reporting, dashboards, and customer lifecycle operations. Partners cross-functionally with Sales, Customer Success, Finance, IT, Product, and Operations to improve data quality, automation, forecasting, order processing, subscription management, and operational efficiency. Analyzes performance metrics, identifies bottlenecks, and leads process improvement initiatives.

Coordinates marketing projects, calendars, assets, vendors, social media, content, customer events, and sales support. Responsibilities include scheduling and publishing social posts, drafting and proofreading short-form copy, maintaining marketing files and reports, coordinating conference logistics, and preparing event collateral. The role requires strong organization, communication, writing, proofreading, multitasking, and familiarity with HubSpot and social scheduling tools. Occasional event travel is required.

Manage day-to-day software support operations, including team leadership, escalations, SLA and KPI tracking, ticket administration, incident resolution, release support, customer communications, and continuous process improvement. Partner with Development, QA, Systems, and Operations to resolve defects and improve reliability. Maintain support procedures, knowledge bases, training materials, reporting, and team performance while ensuring customers receive timely, effective assistance.