Teams at Calix

Manages Colorado customer relationships and territory strategy while selling and negotiating complex, multi-year Calix platform agreements. Leads executive-level engagements, develops value-based solutions, coordinates matrixed teams and partners, manages pipeline quality, communicates business value, and drives deal closure. The role requires broadband industry knowledge, strategic account management, strong discovery and negotiation skills, and approximately 50%–60% regional travel.

Leads a distributed organization of Sales Engineers, Solutions Engineers, and technical account leaders serving major MSO and telecommunications accounts. Partners with Sales and executive stakeholders on strategic account plans, solution positioning, technical discovery, demonstrations, and complex pursuits. Builds scalable operating models, develops talent and succession plans, strengthens executive customer relationships, and aligns customer insights with Product, Customer Success, Services, and Marketing teams.

Own escalated Tier 3 customer issues across Calix Cloud, EXOS, and managed services; troubleshoot complex networking and software problems, identify product defects, collaborate with development and technical teams, mentor frontline support engineers, document solutions, and represent customer needs internally. The role focuses on cloud-connected Wi-Fi products and requires strong networking, scripting, Linux, troubleshooting, communication, and technical account management skills.