Teams at Calabrio

Leads Americas revenue operations across forecasting, pipeline hygiene, territory and quota execution, sales and partner operations, quote-to-order processes, reporting, and analytics. Partners with the regional CRO and global operations teams to rebuild processes during CRM consolidation and organizational transformation. Manages operational governance, documentation, executive reporting, and development of a geographically dispersed field operations team.

Leads and develops a team of Customer Success Managers responsible for customer adoption, value realization, retention, renewals, and expansion. Owns team operating rhythms, customer health reviews, forecasts, playbook execution, escalation management, and revenue outcomes. Partners with Sales, Product, Marketing, Professional Services, and Support to resolve risks and improve customer value. Uses customer success platforms, dashboards, and health scores to manage performance and drive continuous process improvement.

Leads FP&A for the Fraud & Security Solutions business, including global reporting, forecasts, annual budgets, variance analysis, bookings and quota analysis, commissions, inventory reserves, headcount planning, and strategic financial support for senior leaders.