Teams at Businessolver

Manage client relationships as the primary day-to-day liaison between benefits clients and internal production teams. Lead client calls, administrator training, documentation, product education, annual enrollment activities, and plan-year closeouts. Communicate system updates, industry developments, project initiatives, and resolutions. Partner with sales and internal teams on presentations, service improvements, training needs, and stakeholder coordination while delivering a high-quality customer experience.

Processes complex employee benefits cases, including appeals, QMCSO orders, Medicare L-564 forms, POA requests, condolences, eligibility updates, and claims. Ensures compliance with HIPAA, IRS, and CMS requirements, protects sensitive data, resolves documentation issues, manages escalations, prepares reports, supports members and partners, and mentors junior staff while contributing to process improvements.

Supports accurate and compliant U.S. payroll processing, including biweekly payroll, timekeeping and employee-change validation, tax withholding, multi-state compliance, terminations, reconciliations, audits, reporting, year-end activities, and off-cycle payroll runs. Investigates discrepancies, responds to employee payroll inquiries, maintains confidential records, and provides backup support during absences or high-volume periods.