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Designs, administers, secures, and modernizes hybrid infrastructure across Windows Server, identity platforms, VMware, AWS, and endpoint systems. Serves as a senior escalation point for complex incidents, leads major incident response and root-cause remediation, and drives automation, compliance, vulnerability management, and operational standardization. The role also supports infrastructure architecture, audit remediation, documentation, cross-functional collaboration, and mentoring while participating in an on-call rotation.
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Conduct outbound prospecting (50–75 calls/day), nurture and reactivate prospects and prior customers, manage MQL outreach, field inbound inquiries, record activity in Salesforce, communicate product value, research stakeholders, and collaborate to move opportunities to account-managing SDRs.
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Manage end-to-end U.S. payroll and support international payroll activities. Analyze payroll data, resolve complex tax and wage issues, ensure regulatory compliance, perform reconciliations and controls, and support Workday Payroll reporting and enhancements. Lead payroll projects, process improvements, audits, year-end activities, documentation, and cross-functional initiatives with HR, Accounting, HRIS, and external vendors.
