Teams at BuildOps

Own and govern the Professional Services delivery methodology, tooling, and escalation frameworks. Maintain portfolio health reporting, run RCA post-implementation, enforce PS tooling adoption, and develop implementation playbooks for different customer segments. Drive consistency across IMs and CSMs to reduce churn and improve go-live outcomes.

Lead end-to-end delivery of complex enterprise SaaS implementations: define scope, timelines, governance; manage stakeholders and cross-functional teams; maintain timelines, risk logs, and change control in Salesforce; drive on-time go-lives, customer satisfaction, and handoff to Customer Success while improving implementation processes.

As an Install Base Account Executive, you will manage and grow relationships with existing clients, focusing on upselling, renewals, and ensuring customer satisfaction. You will leverage communication and account management skills to drive revenue and product adoption, becoming an integral part of the sales strategy.