Teams at BTicino Dominicana, S.R.L.

Lead cross-functional Integrated Business Planning (IBP) and S&OP for a project-driven, make-to-order business. Develop consensus demand and project-based forecasts, integrate supply constraints and engineering readiness, drive scenario planning, optimize inventory and working capital, and facilitate executive governance to align sales, operations, finance, procurement, and engineering.

Responsible for maintaining and improving quality systems for lighting products, leading root-cause and CAPA efforts, conducting audits, supporting NPI, analyzing production data to drive improvements, working with suppliers, creating quality documentation, supporting testing/validation, and training production staff.

Leads enterprise customer enablement and CX initiatives across multiple divisions. Responsibilities include designing user research programs, synthesizing customer insights, developing multi-year digital adoption roadmaps, partnering with digital experience teams, tracking growth and retention metrics, building enablement teams, and establishing feedback loops to improve customer outcomes, platform engagement, feature utilization, self-service effectiveness, and revenue expansion.