Teams at BrightHire

Lead major product initiatives from customer discovery through launch, adoption, and iteration, including zero-to-one AI-powered products and new SKUs. Define product direction, prioritize opportunities, partner with Engineering and Design on model behavior, prompts, evaluation, quality, and UX, and engage customers to validate solutions. Collaborate with Sales, Customer Success, Marketing, and Zoom to drive adoption and measurable customer value.

The Mid-Market Customer Success Manager at BrightHire oversees a portfolio of customers, driving engagement from implementation to renewal while ensuring customer satisfaction and value realization. The role requires autonomy, data fluency, strong communication skills, and collaboration across teams to optimize customer outcomes.

Build and productionize end-to-end AI-powered product features: prototype and iterate on prompts, retrieval flows, evals, backend systems, APIs, data models, and UX to deliver reliable, customer-facing LLM workflows.