Teams at Bridge (bridge.xyz)

Lead and build Bridge's partner support function: design triage/escalation/SLAs, hire and coach a support team, use tooling (Pylon/HubSpot) and data to resolve issues fast, eliminate recurring friction via root-cause fixes, proactively monitor partner health, and coordinate with Account Management to drive operational improvements and knowledge management.

Own partner onboarding from contract signature through first visit, coordinating credentialing, engineering, compliance, clinical, and sales teams. Manage milestone-driven project plans, dependencies, deliverables, standups, status updates, partner training, and blocker escalation to achieve fast go-lives. Serve as the primary partner contact, ensure a seamless launch experience, and implement improvements that make onboarding faster and more scalable.

Own and scale Bridge's enterprise sales motion: convert inbound enterprise pipeline and build self-sourced outbound into strategic virtual care accounts. Run full-cycle, consultative sales with C-suite buyers, co-sell early deals with Head of Growth, document the enterprise playbook, and feed market intelligence to product and GTM teams.