Teams at BetterHelp

Recruit licensed therapists for BetterHelp’s insurance network by managing outreach, calls, appointments, follow-ups, and onboarding coordination. The role optimizes provider acquisition processes, handles high-volume communication, and works independently with onboarding and credentialing teams to successfully expand the therapist network.

Bills and follows up with insurance payers on behalf of healthcare providers. Reviews claim edits, researches denials, resolves payment delays and variances, documents activities, supports denial and cash-posting workflows, and identifies payer trends. Collaborates with credentialing, customer success, and other departments to improve reimbursement processes in a new revenue-cycle function.

Own the therapist compensation, incentives, and supply economics product for a two-sided mental health marketplace. Define network supply needs, design earnings models, run controlled experiments, measure business impact, and improve therapist availability, matching, and continuity of care. Partner cross-functionally with finance, clinical, legal, marketing, data science, operations, and product teams while setting strategy and owning key performance indicators.