Teams at Backblaze

Design and own post-sales programs (onboarding, service standards, VOC, enablement, partner readiness). Synthesize CSAT/NPS and support signals into product and ops improvements, build scalable enablement and partner onboarding, track program health (time-to-value, NRR, retention), and coordinate cross-functional stakeholders to drive retention and expansion.

Lead post-sales and revenue analytics by integrating product telemetry, support signals, and revenue data. Build scalable data models, reusable datasets, and semantic layers. Define SaaS metrics, forecast revenue and usage, predict expansion and churn, and deliver dashboards and insights to drive renewals, expansion, and revenue growth.

As a Sr. Site Reliability Engineer, you'll ensure service reliability, build automation, and collaborate on infrastructure improvements while mentoring others.