Aura

HQ
Boston
Total Offices: 3
360 Total Employees
Year Founded: 2017

Aura Benefits Overview

Compensation + Benefits

Offers 401(K)

Offers life insurance

Offers supplemental life insurance

Offers accidental death & dismemberment insurance

Offers disability insurance

Offers charitable contribution matching

Offers occupational accident insurance

Offers company equity

Offers employee discounts

Offers performance bonuses

Offers dental insurance

Offers health insurance

Offers mental health benefits

Offers Flexible Spending Account (FSA)

Offers vision insurance

Offers Health Savings Account (HSA)

Provides family medical leave

Offers generous parental leave

Work-Life Balance + Wellbeing

Offers company-sponsored outings

Offers gym membership

Offers an Employee Assistance Program (EAP)

Offers generous PTO

Provides paid holidays

Provides bereavement leave

Offers unpaid extended leave

Offers paid volunteer time

Provides paid sick days

Provides military leave

Career Growth + Development

Provides customized development tracks

Job training & conferences

Provides tuition assistance

Company Culture

Utilizes a flexible work schedule

Offers a remote work program

Office is pet friendly

Offers legal assistance

Provides free snacks and drinks

Offers diversity-based Employee Resource Groups

Recently posted jobs

16 Hours AgoSaved
Remote
USA
Consumer Web • Security
Handle inbound cancellation calls and outbound payment-failure calls to retain customers, provide proactive support, identify upsell/retention opportunities, evangelize Aura's mission, and consult on identity/privacy/security best practices to maintain high customer satisfaction.
16 Hours AgoSaved
Remote
USA
Consumer Web • Security
Leads workforce management strategy for a 180-person customer support operation. Owns forecasting, capacity planning, scheduling, real-time management, KPIs, budgeting, WFM and telephony systems, vendor relationships, reporting, and operational improvements. Manages a four-person WFM team and partners with Customer Experience, Operations, Finance, and senior leadership to improve staffing efficiency, scalability, service levels, and customer experience through technology, automation, and AI.
Consumer Web • Security
The Senior Software Engineer will develop a new Managed Service Provider solution for mobile security, focusing on feature development and complex projects, guiding initiatives from design to deployment.