Teams at Astreya

Provide Tier 2 network operations support for a global IP and optical network, performing advanced troubleshooting, fault isolation (Layer 0/1), incident escalation, monitoring, ticket management, and process/automation improvements to drive timely resolution and optimize network performance.

The IT Support Analyst resolves technical problems, supports end-user technology, administers cloud services, and maintains IT assets, providing excellent service in a primarily Apple environment.

Design and implement automation and ETL workflows to manage partner onboarding, data reconciliation, and operational runbooks. Build integrations, dashboards, alerts, and self-service tools to maintain data quality and streamline network incident response.