Teams at Astreya

Provides Tier 2 support for a global data center network, troubleshooting routing, switching, circuits, hardware, and Layer 1-3 issues. Owns escalated incidents, coordinates major event response, monitors network performance, documents changes, and supports optimization and capacity planning. The role also improves monitoring, automation, processes, asset management, vendor coordination, and incident-response procedures while supporting Tier 1 engineers.

Provides Tier 2 support for globally distributed data center networks, troubleshooting Layer 1–3 issues across routers, switches, circuits, optics, and cabling. Owns escalated incidents, coordinates major event response, monitors network performance, documents changes, and supports optimization and capacity planning. The role also contributes to monitoring, alerting, dashboards, automation, process improvements, asset management, vendor RMAs, and SLA adherence.

Operates and troubleshoots globally distributed data center networks, resolving Layer 1–3 issues across routing, switching, circuits, hardware, and transceivers. Serves as the Tier 2 escalation point, manages major incidents, monitors network performance, documents changes, and coordinates with facilities, vendors, and engineering teams. Contributes to automation, alerting, dashboards, process improvements, capacity planning, asset management, and SLA adherence.