Teams at Assurant

Monitors and evaluates customer service calls, identifies quality deficiencies through root cause analysis, and develops coaching, tools, job aids, and action plans to improve performance. Partners with training, management, clients, and quality teams on calibrations and KPI results. Provides statistical analysis of error patterns, reviews claim decisions, conducts side-by-side and silent monitoring, and maintains productive relationships while meeting deadlines in a metric-driven environment.

Leads Assurant’s global trade compliance program across import, export, sanctions, customs, and international trade regulations. Oversees classifications, country-of-origin determinations, customs valuation, export controls, restricted-party screening, licensing, audits, risk assessments, remediation, training, and compliance governance. Advises executive and business leaders, manages customs brokers and service providers, identifies duty mitigation opportunities, and leads a small trade compliance team supporting global technology, mobile device, repair, refurbishment, and logistics operations.

Leads enterprise strategy, governance, performance, and relationships for outsourced TPA claims programs. Oversees vendor accountability, claims quality, compliance, financial performance, audits, escalations, contracts, and continuous improvement across products and jurisdictions. Manages claims and vendor oversight leaders, partners with executive stakeholders, and provides strategic direction on complex claims, reserves, settlements, litigation, and operational risks.