Teams at Association of Certified Fraud Examiners (ACFE)

Maintains billing operations by processing invoices, payments, refunds, credits, cancellations, chargebacks, and account adjustments. Reconciles ACH and wire payments, prepares account statements and journal entries, supports month-end close, and handles customer billing inquiries. The coordinator also manages membership billing, specialized invoicing, account setup, returns, and customer communications while training Member Services staff on billing procedures.

Supports billing operations by processing invoices, purchase orders, cancellations, and payments; reconciling accounts; applying taxes and charges; maintaining customer records; responding to billing inquiries; generating invoices and reports; resolving discrepancies; processing membership terminations; and assisting with billing platform projects, testing, and enhancements.

Administers the Certified Fraud Examiner credential program by reviewing applications, verifying requirements, maintaining records, processing certificates and verification requests, and supporting candidates and members. The role analyzes reports, audits applications, conducts quality assurance, identifies data anomalies, escalates suspected misconduct, updates procedures, and collaborates with internal teams to resolve customer issues.