Teams at ASRC Federal

Provides remote Tier 1 help desk support for FDA application users. Handles customer calls, emails, and tickets; uses ServiceNow and knowledgebase tools to document, resolve, and improve support solutions. Requires clear communication, multitasking, problem-solving, organizational skills, and independent and collaborative work. The role requires U.S. citizenship, a federal Public Trust background investigation, and at least two years of contact center customer service or help desk experience.

Support depot-level maintenance and sustainment of computer hardware and radar subsystem components for UEWR sites. Define infrastructure designs, create engineering drawings and bills of materials, manage hardware baselines, determine component and power/cooling requirements, integrate and test hardware, troubleshoot deficiencies, develop corrective actions, and support procurement. The role requires collaboration across engineering disciplines, active DoD Secret clearance, U.S. citizenship, and up to 30% domestic and international travel.

Provides 24/7 operations center help desk support for the TraCSS space traffic coordination system. Responsibilities include monitoring communication channels, troubleshooting user and technical issues, documenting and reviewing tickets, escalating problems to appropriate teams, and drafting status notifications. The role requires shift work in an onsite government facility, with occasional telework and infrequent travel.