Teams at Ask IT Consulting Inc.

Provide end-user technical support via phone, email and ticketing system. Diagnose and repair hardware, software, printers and network issues. Install and service PCs, servers, printers and peripherals, document and track incidents in helpdesk software, and ensure timely resolution.

Provide SME testing support for changes to the statewide Shared Eligibility System (SES) for Medical Assistance and the Health Exchange: develop high-level test scenarios, write test scripts, coordinate testing with state and vendor staff, and analyze results to ensure changes meet requirements.

Provide Tier I support to end users via phone, email, and in-person. Troubleshoot common computer systems and software issues, document incidents, track resolutions, and escalate when needed. Operate in a call-center environment and maintain customer service standards.