Teams at Ascend Clinical

Handle high-volume inbound/outbound calls and emails for clinical clients, communicate urgent lab results, meet call center metrics, document interactions, process lab forms and draw entries, resolve complex inquiries, and maintain professionalism under pressure.

Handle high-volume inbound/outbound calls and emails for clinical clients (dialysis clinics), communicate urgent lab results, meet contact-center metrics, document interactions, process lab forms and draw entries, resolve service issues using critical thinking, and maintain professional composure onsite.

Lead and optimize end-to-end revenue cycle operations including patient services, insurance verification, billing, denials, collections, cash posting, and reimbursement. Drive performance metrics, staffing, compliance, system improvements, and cross-functional partnership to maximize revenue, cash flow, and customer satisfaction.