Teams at Ascend Clinical

Provides front-line phone and email support to clinical laboratory clients, including handling inbound and outbound calls, communicating urgent lab results, resolving service issues, documenting interactions, processing forms and lab draw entries, and meeting contact center performance metrics. The role requires professionalism, critical thinking, composure under pressure, and accurate client support in an onsite call center environment.

Provides bilingual Spanish client support for a clinical laboratory through high-volume inbound and outbound calls and emails. Responsibilities include handling urgent lab-result notifications, resolving complex service issues, documenting interactions, processing critical forms and lab draw entries, meeting contact-center metrics, and maintaining professionalism under pressure. The role is onsite in Colorado Springs and requires strong listening, comprehension, and communication skills.