Teams at Railway Health Inc. dba Arlo

Design, develop, and maintain relational databases and schemas; optimize performance and security; manage backups, HA, DR, upgrades, migrations, and ETL; troubleshoot production issues; collaborate with engineering teams; document standards; mentor junior DBAs and developers.

Provide front-line support via phone, email, and chat: answer inquiries, troubleshoot issues, update accounts, document interactions, escalate complex cases, and meet response time and satisfaction targets while contributing to team best practices.

Provide remote administrative support including calendar and email management, file organization, research and data entry, document and presentation preparation, basic customer support, and coordination with team members to complete tasks on time.