Teams at Arista Networks

Provide post-sales technical support for Arista products, troubleshoot complex customer environments, and collaborate with software and hardware teams to resolve issues.

Provide high-level technical support for Arista products by troubleshooting hardware, software and cloud service issues, communicating with customers and development teams, reproducing problems in lab environments, documenting recurring issues, and recommending corrective actions to improve product quality and customer satisfaction.

Provide Tier-3 technical support for Arista networking products: troubleshoot complex customer environments, resolve installation/operation/compatibility issues, use packet and test tools, document incidents, and collaborate with engineering, product management, and sales to drive customer success.