Teams at Aquila Software

Provide technical customer support to 20–40 software clients across the United States and Canada. Manage inquiries through phone, chat, and email; troubleshoot issues, create and resolve tickets, research solutions, document findings, and collaborate with developers, business analysts, and product teams. Train clients on software features and releases, communicate enhancement requests, and contribute to knowledge sharing and process improvements. This is a fully remote role with Pacific Time working hours.

Provide consultative Title IV financial aid compliance expertise to colleges and career schools. Conduct institutional file reviews, perform verification and R2T4 calculations, respond to regulatory inquiries, identify compliance risks, and produce guidance, documentation, and SOPs to strengthen institutional financial aid practices.