Teams at AmeriSave Mortgage Corporation

Provides Tier 1 technical and procedural support through phone, email, and chat. Diagnoses hardware and software issues, researches solutions, documents interactions and resolutions, routes requests, escalates urgent or complex problems, and stays current on system updates. The role also assists senior IT staff and requires strong communication, problem-solving, attention to detail, Windows 11 and Microsoft 365 knowledge, and reliable high-speed internet for remote work.

Design, develop, and maintain scalable full-stack web applications using TypeScript, Java, Node.js, HTML, CSS, and MS SQL in a microservices environment. Build AI-powered applications with LLMs, RAG pipelines, GenAI agents, vector databases, and AI services. Optimize performance, implement responsive user interfaces, troubleshoot systems, participate in code reviews, and collaborate with AI/ML engineers and cross-functional teams in a remote setting.

Manage and optimize high-volume SQL Server databases across on-premises and Azure environments. Own database reliability, observability, performance tuning, availability, disaster recovery, security, maintenance, automation, incident response, and 24x7 production support. Assist developers with query tuning and schema refinement, configure HA/DR solutions, support releases, document changes, and provide off-hours production coverage.