Teams at American Family Insurance

Lead development and management of homeowners insurance products through market research, underwriting guideline creation, contract language, and predictive pricing analytics. Drive product strategy, performance monitoring, and cross-functional collaboration with pricing, claims, and actuarial teams to improve profitability, growth, and customer/agent experience. Serve as subject matter expert and project lead for product implementation and competitive analysis.

Serves as the primary contact for insurance agents and staff, resolving quoting, binding, service, billing, and policy-processing questions. Prepares coverage and premium financing quotes, processes policy information and certificates, orders inspections, and escalates complex issues. The role also supports standard process development, mentoring, and projects while ensuring compliance with carrier specifications, underwriting guidelines, and state regulations.

Lead product strategy and lifecycle for Commercial Farm & Ranch products, linking pricing, product, underwriting and P&L to drive profitability and growth. Lead research, competitive analysis, pricing models, customer segmentation, lean innovation and product launches; ensure regulatory compliance, oversee cross-functional programs, and mentor less-experienced staff.