Teams at Alts (fka Alteration Specialists)

Lead NYC market operations for a multi-studio tailoring business: drive studio performance, production excellence, capacity planning, and client experience. Build and coach leaders, standardize scalable processes, monitor KPIs (NPS, on-time delivery), resolve operational risks, and support growth through improved reporting and resource planning. Maintain strong in-shop presence and ensure consistent, high-quality service across locations.

The Client Experience Associate guides front-of-house teams in delivering premium client experiences, resolves escalated issues, maintains operations, and conducts audits across multiple studios.