Teams at AlphaSense

Owns the end-to-end development, testing, launch, monitoring, and maintenance of Gainsight CSP playbooks, health rules, and human handoff alerts. Partners with lifecycle marketing, Customer Success, and RevOps on data architecture, integrations, quality standards, documentation, and troubleshooting. The role ensures scalable, accurate, auditable customer lifecycle automation and serves as the Gainsight subject matter expert for Customer Marketing initiatives.

Own go-to-market positioning, messaging, campaigns, launches, competitive analysis, and customer insight programs for AlphaSense’s Expert Call Services. Partner with product, revenue, enablement, expansion, adoption, and business teams to drive awareness, cross-sell, call volume, pipeline, revenue, and product adoption. Track performance metrics and recommend improvements as the offering evolves.

Partner with Marketing and G&A leaders as a People Business Partner to drive retention, manager coaching, performance and career development, org design, headcount planning, and employee relations. Use people data to inform workforce strategy, collaborate with global People Team partners on compensation, benefits, and programs, and foster inclusive practices to improve day-to-day employee experience during growth.