Jobs at Airwallex

Lead and scale a team of full-cycle Account Executives focused on SMB acquisition. Own revenue, pipeline health, deal quality, and execution velocity. Coach AEs on discovery, negotiation, and closing; enforce pipeline discipline, CRM hygiene, and metrics-driven operations. Partner with outbound and cross-functional teams to refine ICPs, improve win rates, and leverage data/AI and sales tools to improve forecasting and deal strategy.

Manage end-to-end travel industry partnerships: identify and pursue new partners, activate and grow partner referrals and revenue, own partner account management, deepen executive relationships, and coordinate cross-functional teams to deliver a seamless partner experience supporting US expansion.

Lead full sales cycle for US SME customers across ecommerce, SaaS, and professional services: prospect, negotiate, close, onboard, and coordinate internal teams. Translate product value, conduct technical and commercial consultations, exceed revenue targets, refine sales processes, and represent Airwallex at events and partner engagements.

Lead and grow a US-based SDR team to generate and qualify SME-to-growth pipeline, hire and coach SDRs, implement handoff processes, enforce quality control, and align with AEs to meet pipeline and sales metrics.

Research and identify potential SME clients, outreach via email/phone/social, present solutions and value propositions, qualify opportunities, and schedule meetings for Account Executives to drive account acquisition.

Lead and scale a global Customer Support organisation from Singapore: define strategy, 24/7 operating model, SLAs, analytics (CSAT/NPS), QA, tech stack, deflection/self-service, cross-functional incident leadership, and vendor/BPO management to improve customer health, retention and cost-to-serve.

Own full-cycle recruiting for Sales and GTM in the Americas, partnering with Sales leaders to source, assess, and close quota-carrying roles. Build targeted sourcing strategies and pipelines, lead structured assessments, manage offers and negotiations, track recruiting metrics, and champion employer brand in competitive commercial talent markets.

Execute full-cycle, high-volume recruiting for Sales and GTM roles in the Americas. Source passive candidates, run screens, manage pipelines in Ashby/ATS, coordinate offers, maintain ATS data and reporting, and partner with recruiters and sales leadership to improve hiring processes and build fintech/payments talent knowledge.