Teams at Aircall

Supports B2B SaaS customers by identifying, troubleshooting, resolving, escalating, and explaining product-related issues. Guides users through features, promotes product education, and recommends technical solutions while maintaining empathy and customer satisfaction. Collaborates with global support and cross-functional teams in a remote, multilingual environment. Uses ticketing systems, CRM platforms, and AI assistants to manage inquiries efficiently and prioritize multiple communication channels.