Teams at ai2io

Design, implement, and support secure, scalable Microsoft Azure and Microsoft 365 environments. Administer Entra ID, networking (VNets, Private Endpoints, DNS, VPN), storage (Blob, File Shares), AVD, and M365 collaboration tools. Lead tenant migrations, cross-tenant collaboration, cost optimization, backup/retention, and act as escalation for complex cloud identity, networking, and storage issues while promoting security best practices.

The M365 Power Platform Specialist will design and implement automation solutions using Microsoft tools to enhance workflows and optimize business processes while collaborating with stakeholders to deliver tailored solutions.

Lead and manage the Service Desk team, owning hiring, workforce planning, KPIs/SLAs, escalation governance, ITSM maturity, knowledge management, and cross-team collaboration to ensure high-quality end-user support.