Jobs at Adobe

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Marketo is looking for a Commercial Customer Success Manager. Leave your footprint in the Marketing Automation space that is growing by leaps and bounds by joining a world-class Customer Success team! We are looking for a fresh and innovative customer success manager who is ambitious, highly driven and experienced in Account Management and Customer Success!

• Process bi-weekly payroll for 10,000+ US employees. • Processing and audit of data entry & import/export interfaces for employee changes and make any corrections/adjustments. • Review, audit and balancing of all payroll-related input to ensure accurate and timely payment of salaries and benefits, compliant with federal & state regulations. • Respond to employees on all payroll-related inquiries in a timely manner to provide excellent customer service. • Entry and on-going audit of all tax levies, child support and garnishments. • Preparation of manual checks for out-of-cycle payments. • Reconciliation of taxes, garnishments, stock exercises and 401K contributions. • Create and update payroll procedures and run ad hoc reports as necessary. • Assist with special projects as related to the payroll function to bring value to the company through streamlining processes, automation, etc..

Responsible for managing and coaching Marketo renewals specialists team. Drive and increase Renewals Bookings, Retention Rate, and Growth. Coordinate with Customer Success and Sales teams to resolve customer concerns and issues. Develop processes and KPIs to effectively manage and track retention and growth pipeline Identify revenue risks and create steps for risk mitigation in collaboration with Customer Success and Sales Leaders. Provide qualitative assessment of renewals, attrition and major performance drivers to Leadership. Engage with business partners on running different campaigns to maximize revenue around renewals.

Adobe is looking for an Account Executive for our Commercial Business for our Marketo business unit who will focus on new business acquisition in the Growth business segment. If you are an enthusiastic salesperson, looking to join a software company with plenty of room to grow, apply today!

We’re looking for a Site Reliability Engineer (SRE) who can help us design, build, and maintain high-performing, scalable, and reliable services. As an SRE, you will partner closely with our foundation teams to build and own the core components that run our products. You will also partner with our other engineering teams to help make their services more performant, scalable, observable, and reliable. We believe SREs play a meaningful role in our organizations by sharing their expertise, showing their hunger and dedication for learning, and being flexible and hardworking colleagues.

We are looking for a dynamic, high-performing leader to join Adobe at a pivotal time in our company's journey to help build, define, execute and optimize our new global demand centers of excellence to power the future growth of our the $3B+ Adobe Experience Cloud business. We are seeking a hands-on player as well as an empowering coach, who has a strategic, results-oriented mindset to support end-to-end marketing technology and database strategic planning, operations, systems and support for our global marketing organization in every region around the globe. 

We’re looking for a Site Reliability Engineer (SRE) who can help us design, build, and maintain high-performing, scalable, and reliable services. As an SRE, you will partner closely with our foundation teams to build and own the core components that run our products. You will also partner with our other engineering teams to help make their services more performant, scalable, observable, and reliable. We believe SREs play a meaningful role in our organizations by sharing their expertise, showing their hunger and dedication for learning, and being flexible and hardworking colleagues.

This is a great opportunity to demonstrate your mentorship and consulting expertise to support managers and employees. As a Performance Management Consultant, you will be a champion in promoting a high-performing culture and guiding managers when employee job performance declines or there are conduct and conflict challenges that are preventing teams from having maximum impact. We need a problem solver and trusted partner to help navigate these employee relations situations. This role is part of a larger shared services team within the Employee Resource Center (ERC). You will also be involved in contributing to projects to streamline our processes and improve employee experiences. With every interaction, the ERC is helping employees navigate through their Adobe journey. Come and be part of the team who is crafting those experiences!

The Data Services Architect will work with Adobe’s clients to analyze their Adobe Campaign (AC) technical environment with a focus on optimizing the structures used for Marketing execution. You will work with a cross-functional internal team to ensure customer success with Adobe’s solutions and provide input into the implementation process. You will set a high standard for excellence in professional services, and lead your team in continual improvements. 

As an Employee Relations Consultant your primary responsibilities will be to provide mentorship, support and recommendations for the resolution of critical and complex employee relations activities. You will provide consultation and mentorship to Americas based employees and managers on employee related areas such as (but not limited to): complex performance management, compliance and investigations, conflict resolution, sensitive exits and crisis related concerns. You will be required to build positive relationships and work closely with all levels of management, the Employee Experience Business Partners, Adobe Employment Counsel, Internal Stakeholders and Centers of Excellence (COEs) with the goal to drive high employee engagement and bring concerns to resolution.

The Data Services Architect will work with Adobe’s clients to analyze their Adobe Campaign (AC) technical environment with a focus on optimizing the structures used for Marketing execution. You will work with a cross-functional internal team to ensure customer success with Adobe’s solutions and provide input into the implementation process. You will set a high standard for excellence in professional services, and lead your team in continual improvements. 

We are looking for an innovative, team focused, and results driven Customer Support Manager. In this role, you will be responsible for overseeing one of our premium support teams of talented individuals in our Denver office. You will provide guidance for technical issues, exciting programs and account management. The ideal candidate for this position has successfully led a software and/or SaaS-based customer support team, is an innovative problem solver who is passionate about customer success, case deflection strategies, premium service delivery, and able to articulate the value of Engagement Marketing.

Experience Cloud Marketing Business Unit of Adobe is looking for a historically successful, strategically thinking, execution focused, and dedicated Sr. Strategic Account Director. The role is responsible for the end-to-end management of the Experience Cloud Business Unit's growth, value realization, and ongoing relationship with the top M&E clients in the world.. This role will focus on the complete Experience Cloud set of solution and services and how this customer optimizes their usage of Adobe solutions. Measures of success include revenue delivered vs targets, up-sell and optimization effectiveness, client satisfaction and retention levels, and contribution to overall sales team and business unit.

This is a great opportunity to be part of a growing team that provides consulting services for Adobe Experience Manager (AEM) products and solutions (CQ and Scene7 technologies). AEM helps customers organize and lead the delivery of creative assets and other content across digital marketing channels, including web, mobile, email, social media, and video. The AEM consulting team is responsible for providing expert skills in the implementation of the Adobe AEM solution offering as well as integrating complementary Adobe enterprise solutions and collaborating with clients' existing IT infrastructure.

We are seeking an HR Experience Business Partner to drive tighter partnerships and collaboration across the Employee Resource Center, our client-facing Employee Experience Business Partners (EXBPs), and Centers Of Expertise (COEs), and delivering intentional and proactive support to our front-line leaders, ensuring that leaders are equipped with an understanding of company philosophy, practice and process while increasing overall leadership effectiveness.

Process contracts and ensure all documentation is in compliance with revenue and company policy. Assist the field organization in managing and validating opportunities and quotes. Audit and validate opportunities for Sales, Customer Success, & Services forecasting by supporting and monitoring existing opportunities in Salesforce.com. Evaluate accurate quotes for Customers by researching all contracts related to the transaction and assist in creating one coterminous quote/contract. Work inside Salesforce.com to support the field organization with Territory updates, Quoting Support, Data questions, Reporting/Dashboards, Order Processing, and Approval Submissions. Perform post opportunity closure work such as splits and opportunity ARR adjustments. Collaborate with the cross-functional departments in the Quote to Cash process (Legal, Accounting, IT, Sales, Customer Success, Services). Contribute ideas and innovations to improve upon existing systems, work processes and procedures. Work on special projects related to the Sales Operations department.

Marketo (an Adobe company) is looking for a Mid-Market Customer Success Manager. Leave your footprint in the Marketing Automation space that is growing by leaps and bounds by joining a best-in-class Account Management team. We are looking for a fresh and creative account manager who is self-motivated, highly driven and experienced in Account Management and Customer Success.

Nurture and sell to a defined territory segment consisting of accounts up to $100M in business revenue. Prospect, develop, qualify, and close new and existing leads for Adobe Campaign and Marketo’s entire suite of products resulting in $25k-$400k in ARR. Manage pipeline hygiene in Salesforce to provide forecasts on weekly cadence to your Commercial Sales Manager. Navigate deal cycles 2-4 months in length. Negotiate business terms with line-of-business, senior management, and C-level executives. Own and manage existing accounts for additional cross-sell and upsell opportunities. Work closely with Customer Success, Support, Solutions Consultants, and Professional Services to satisfy customer’s implementation and servicing needs. Travel as needed to close business.

As an Engineering Manager for our Marketo Site Reliability team, you will build, test, and deploy state of the art Marketo applications while collaborating with the User Experience (UX), Platform and Product Management teams. You will be working in a start-up style environment with big company resources.

You will manage relationships with new and ongoing clients and serve as their primary point of contact within Magento. You will be responsible for welcoming new merchants to Magento, setting expectations for their experience with Magento Enterprise, balancing ongoing account updates and inquiries from your clients, and maintaining a high rate of customer satisfaction within your portfolio. The clients you will collaborate with are sophisticated, mid-tier brands and retailers with complex requirements. The primary measure of success for Customer Success Managers is the success of portfolio accounts and the happiness level of merchants within their assigned portfolio. Over time it is encouraged that you will become the trusted advisor and Magento guide to your clients.

The mission of the Campaign Value Acceleration Team is to ensure and accelerate success and value realization for Adobe Campaign customers globally through exceptional technical and functional leadership, frictionless on-boarding and world class customer care.  Tune-up projects are designed to provide consulting services to our Campaign customer base that is not realizing value from Campaign. The tune-up leader manages the Campaign technical resources that deliver our tune-ups and manages the end to end process of delivery tune-up. You will play an essential role in managing people but also facilitating the process for identification and prioritization of customers needing a tune-up.

The mission of the Campaign Value Acceleration Team is to ensure and accelerate success and value realization for Adobe Campaign customers globally through exceptional technical and functional leadership, frictionless on-boarding and world class customer care.  Tune-up projects are designed to provide consulting services to our Campaign customer base that is not realizing value from Campaign. The tune-up leader manages the Campaign technical resources that deliver our tune-ups and manages the end to end process of delivery tune-up. You will play an essential role in managing people but also facilitating the process for identification and prioritization of customers needing a tune-up.

Strategic, rapid & high touch escalation management to resolve serious customer challenges is essential to our customers success and value realization of Adobe Campaign. The escalation quarterback will lead and own escalation management through resolution for our customers experiencing serious challenges, they will work with Care, Consulting, Tech Ops and engineering to analyze and assess customer needs, struggles, and challenges to formulate an escalation plan with a clear focus on what success for the customer looks like. 

Help find gaps in our marketing to better serve future customers, by partnering with marketing operations, demand generation, and the rest of the ABM team for new business insights. Build Marketo-based 1:many and 1:few ABM programs that deliver on pipeline requirements. Constantly measure and improve upon program performance success in an agile fashion, utilizing reporting from Marketo and Bizible. Be the team expert and largest user of our internal instance of Marketo to deliver messages to our existing database. This includes batch emails, contact nurturing, building webinar programs, landing pages, and more. Partner with marketing operations to ensure all systems operating as expected, including lead routing, list population, etc.