Teams at Acentra Health

Provides administrative HR support including onboarding, recordkeeping, recruitment coordination, processing new-hire paperwork, answering employee policy/benefit questions, timekeeping and payroll assistance, organizing trainings/events, and maintaining confidentiality.

Serve as the company's front-line contact handling phone, email, and live chat inquiries; troubleshoot product and account issues; document interactions in the CRM; and meet response time, CSAT, and resolution metrics to drive customer loyalty.

Translate medical services into patient invoices, submit clean insurance claims using ICD-10 and CPT codes, follow up on denied or underpaid claims with commercial and government payers, and respond to patient billing inquiries, adjustments, and payment plans to maximize collections.