Customer support can be one of the toughest jobs in the tech industry, but it’s also one of the most important. It’s the heart of consumer facing businesses, and it’s not uncommon in today's internet-centric age for support agents to be the only human interaction customers ever have with a company.
Name.com, a domain name registrar located in Denver, CO, understands the importance of these crucial team members when it comes to ensuring the happiness of its customers. That’s why its customer support team has been revamped to create an environment that values the happiness and wellbeing of its agents. A number of benefits set Name.com’s support team apart from other customer service roles, and encourage the well being and success of its agents.
A structured career path
As support agents gain experience, they get bumped up to the titles of Guru or Ninja, and take on more leadership roles. They also enjoy additional perks from these promotions, like the ability to periodically work from home. Having a clear career path within the support team keeps long term employees happier and gives them clear goals to work towards.
“I have been working at Name.com for nearly a year now and it has been such a great place to work,” says Amy Meeks, who was recently promoted to Team Lead. “I am continuously learning something new every day, and feel completely empowered and supported along the way.”
Continuing education
Employees who want to further their education are encouraged to do so through an educational reimbursement program. Support agents interested in studying a relevant field can do so and with the help of an allotted stipend for college courses. It’s a great way for employees to enrich their work experience with additional education in the field. “If you’re interested in a career in technology, this is a great place to start,” says support agent Zach Henry.
Freedom to problem solve and find creative solutions
Rather than going strictly by the book, support agents are encouraged to employ creative thinking to solve problems. From troubleshooting customer issues to communicating with registries, the support team has the freedom to tackle their tasks in a way that makes sense to them—and they have their fellow agents there to help them along the way.
“Our team holds high regard for individuality, tenacity, and the ability to learn,” says support agent Andrew Venditti. “There is real promise here, real challenge, and real opportunity. The ladder is high, but you can climb it if you try.”
Name.com currently has open positions in customer support and is looking for qualified, enthusiastic individuals to join their team. You can browse the available positions on their careers page.
