Manages service delivery strategy and provider performance across an assigned network zone. Improves customer satisfaction, service metrics, and costs through root cause analysis, action plans, provider coaching, and performance management. Builds relationships with service providers, clients, OEM dealers, and insurance agents; communicates process changes; coordinates market feedback and competitive intelligence; and conducts proactive network performance analyses. The role requires strong analytical, communication, relationship-building, decision-making, and problem-solving skills, with up to 20% travel.