Owns execution and outcomes for the Chief Customer Officer’s strategic portfolio, including go-to-market transformation, retention and renewal programs, product feedback loops, and executive account engagement. Converts executive direction into structured workstreams, coordinates senior cross-functional stakeholders, monitors program health and business metrics, escalates risks, drives accountability, and recommends scope or prioritization changes. The role also establishes operating standards for a growing programs function in a globally distributed environment.

Lead complex, end-to-end technical programs across product, engineering, data, and security teams. Translate strategic priorities into roadmaps, manage risks and dependencies, coordinate distributed teams, and align executive stakeholders. Drive AI platform, data, infrastructure, security, reliability, and enterprise adoption initiatives from inception through launch and continuous improvement while ensuring predictable execution and transparent communication.

Lead go-to-market program management for Product & Technical Marketing, owning launch operating models and cross-functional initiatives. Design and scale AI-first launch frameworks and agent workflows, coordinate Product through Growth/Comms/Field, drive decision velocity, measure pipeline and adoption outcomes, and institutionalize repeatable processes across distributed teams.