Lead complex customer-facing Professional Services engagements from kickoff through closeout. Own delivery strategy, customer requirements, business outcomes, scope, schedules, risks, dependencies, governance, financial accountability, and executive communication. Partner with customer executives, consulting engineers, sales, customer success, and technical teams to align priorities, remove blockers, manage tradeoffs, and ensure value realization. Lead executive reviews and quarterly business reviews while balancing customer success, delivery quality, resource efficiency, and engagement health.

Leads People transformation and AI initiatives from strategy through enterprise implementation. Designs future-state workflows, integrates AI, automation, self-service, and enterprise systems, prototypes solutions, establishes technical standards and performance metrics, and develops reusable transformation frameworks. Partners with People and IT leaders to define requirements, evaluate build-versus-buy decisions, align resources, and drive scalable cross-functional adoption.