Investigate payment issues end-to-end, perform root-cause analysis, quantify revenue impact, produce written recommendations, partner with analytics, revenue, support, and carrier teams, and translate findings into prioritized product opportunities.

Own and improve the Product Development Lifecycle and product roadmap by architecting Jira/Confluence and AI-integrated tooling, building governance, dashboards, and metrics, enabling PM workflows, onboarding, release operations, and cross-functional stakeholder communications to increase velocity and product quality.